1. How to request deletion
You can request deletion of your CoachTalk account and associated personal data:
- In the CoachTalk Phone App or WebApp: use the account deletion control in Profile or Settings where available.
- Without app access: follow the instructions at https://coachtalk.golf/delete-account and email privacy@coachtalk.golf from the email address associated with your account. Do not email us your password or full payment-card details.
The email control on this page opens your mail application with a request addressed to privacy@coachtalk.golf. Send it from the email address connected to your account. An optional reason can be included. You must send the email yourself; opening a draft is not submission or confirmation of completed deletion.
2. Verification and processing
We may need to verify that you control the relevant account to prevent a fraudulent request. We review and process requests in accordance with applicable law and will inform you where further steps or lawful retention exceptions apply. Data-rights requests are normally answered within one month, subject to lawful extensions.
3. Data ordinarily within scope
A request may concern account and profile data, personal CoachTalk conversations, coaching context, rounds, practice information, GameTalk and MindSnap records, transcripts, generated summaries, insights and associated derived or cached data. Recording a request does not mean that every category has already been automatically erased. Our privacy contact handles requests and can explain the scope and any remaining processing steps.
Legal, tax, fraud-prevention or dispute-related records may need to be retained for a limited period where required or permitted by law. Information already irreversibly anonymised may no longer be attributable to an account.
4. Backups and retained records
Some systems have backups or security logs that cannot be modified item by item in real time. We restrict the use of data retained for these purposes and delete it according to the applicable schedule and legal duties.
5. Subscriptions are separate
Deleting your account does not necessarily cancel recurring billing managed by Apple or Google Play. Cancel those subscriptions separately through the relevant store to prevent future renewals. For subscriptions purchased through Stripe, use the CoachTalk subscription-management route or contact support@coachtalk.golf if you cannot access it.
Deletion does not automatically create a refund or statutory withdrawal right; those issues are dealt with separately under the Terms of Service and applicable consumer law.
6. Before deleting
Account deletion may prevent access to purchased features and may make saved golf information unavailable. If the product offers an export of your data, use it first. You may also ask for a copy through your data-access rights.
7. Privacy contact
Send data-rights and account-deletion requests to privacy@coachtalk.golf. General questions: support@coachtalk.golf.